Return & Exchange Policy

  1. For watches, Regal Time offers returns and exchanges only if:

    • You received a damaged product, or
      You received a wrong product/model/color

    No other return or exchange reasons are accepted (such as change of mind, dislike, size preference, etc.).

    Mandatory Unboxing Video Requirement

    To be eligible for a return or exchange, customers must provide a complete unboxing video of the package.

    The video must clearly show:

    • The parcel in sealed condition
      Full opening process
      Clear proof of damage or wrong product

    Without this video, return or exchange requests will not be accepted.

    Returning Your Purchase

    Returning a watch to Tick Talk Co is simple. You can initiate a request via:

    After reviewing your unboxing video, we will schedule a pickup.

    Please ensure that:

    The watch is unused and in original condition
    Only the main product needs to be returned
    The unboxing video requirement is fulfilled

    Refund Policy

    If your watch is eligible (damaged/wrong product), here is the refund process:

    Refund Initiation

    We initiate a 100% refund within 24 hours of receiving the returned shipment.

    Refund Method

    • Online Payment Orders:
      Refund will be credited to your bank account within 5 to 7 days.
    • Cash on Delivery Orders:
      Share your bank account no., bank name, and IFSC code.
      Refund will be processed via NEFT/IMPS within 2 to 5 days.

    Eligibility for Refund

    Refund is issued only after:

    ✔ Parcel is delivered to you
    ✔ Reverse pickup is completed
    ✔ Item reaches warehouse
    ✔ Unboxing video is verified and approved

    Exchange Policy

    If you prefer a replacement instead of a refund:

    • After reverse pickup, we will dispatch your exchange watch from our warehouse.
      Only same model or same value exchange is allowed.
      No custom-size or tailoring option is applicable for watches.

    Limitation

    Only one-time refund or exchange is allowed per order.

    Return & Exchange Processing Timeline

    • Pickup of Item: 1–3 days after your request
    • Warehouse Delivery: 15–25 days (courier transit time)
    • Refund/Exchange Processing: After warehouse verifies the product + your unboxing video

    Additional Charge for Returns

    • Damaged/Wrong Product Return:
      No charges — completely free return.
    • All Other Reasons:
      Returns are not accepted (Only damaged/wrong product eligible).

    Need Help?

    For assistance, reach us at:
    +91 3913821028